Our mission is to empower people to lead happier and healthier lifestyles, by making it easy to book on-demand Beauty & Wellness services, at the touch of a button. Through the luxuries of time and convenience, we’re here to shift the traditional mindset to schedule me-time into our busy daily lives.

For those who have taken the first step to change their lifestyle and introduce a new and modern solution into their lives, we’re here to give you a deeper look into all you need to do to prepare for your appointment!

We understand that trying new things may be a little daunting or unknown, but our team are here with you every step of the way to help you trust and be confident in your act to change. Things you have access to as part of our Purely Polished community are…

• You have a dedicated customer experience team that you can call 7 days a week! Available through email, live chat or phone, ask us anything!

• We create content on social media, write articles and send EDM’s to ensure you're up to date in all communications and information!

• We’re constantly updating our website to ensure all questions being asked are uploaded onto the website to answer community questions to help you inform your decisions!

• We receive reviews and testimonials from clients all over Australia through trust pilot, google and on our booking platform to show you what other customers are saying!

All in all, we’re here every step of the way, now here to inform you on how to prepare for your at-home massage appointment with Purely Polished!

Everything you need to know about mobile massage services! Our top frequently asked questions include:

What is a mobile massage service? A qualified massage therapist visits you anywhere at your chosen location, whether it’s at home, at work, on holidays, or at a hotel - bringing a portable bed and essentials to provide you with a massage on-demand.

What is the difference between going to a salon and booking a mobile massage therapist at my home? The definition of luxury and value comes into play when comparing the differences between salons and mobile. Where traditionally we see luxury as a treat to pamper yourself in an environment where you receive VIP treatment, the modern individuals now look for luxuries of time, self-care and convenience. Read our article: How Purely Polished makes a difference in people’s lives with Mobile Services V Traditional, to get a deeper read into the comparative differences.

Why is pricing much higher for mobile massage services? A mobile massage service means a mobile massage therapist comes to your home. With factors like travelling, labour and unique demands, the cost to operate is much higher than a local massage parlour. Our professionals choose Purely Polished to take back control of their schedules and skills and we are here to pay higher than an average salon, whilst also ensuring quality, consistency and luxury.

We at Purely Polished believe that the luxury of time and convenience is an important element to value.

3 things you can do to prepare for your massage booking with Purey Polished.

1. Find a space in your home that you wish to be used for your massage at home.

When you book a local massage therapist technician to come to your home, at Purely Polished, we bring all massage beds to your home! All you need to do is provide us with a space to set up, anywhere in your home!

Each of our professionals has their own unique sparkle in how they like to provide a massage bespoke experience. Where the basis of a massage with Purely Polished is standard, additional elements such as background music, heated products and an electric blanket is dependent on your massage therapist, and this is why we have a ‘rebook’ functionality - to ensure you can book your favourite professional!

Our level of luxury stems from the luxury of comfort in your own home, which is different from the luxury pamper experience you would get in a salon. So we take your lead, with what you want, where you want it, when you want it.

My house is very small with no real space to feel pampered. What do I do?

As long as you’re comfortable, that’s all that matters to us. The Purely Polished team are used to working on corporate clients where each get a quick 5-minute shoulder massage at their desks, working in lobbies and pop up spaces, setting up beds in studio hotel rooms.

Can I get a massage service on my bed?

For safety and security reasons, no. We don’t allow massage services to be conducted on a customer’s bed. This is for instances including:

- Our massage therapists may hop on top of you which could restrain their level of skill to be utilised if your bed is too soft.

- Massage beds have a hole for the face to breathe through when lying face down. For your own safety, we only conduct massages on professional massage beds.

- To ensure a strict guideline for intimate related circumstances, we have a no bed policy.

Our professionals are adaptable to work in any space! If you’re unsure of where is best to set up, we will go through the options with you upon arrival.

2. How to prepare your body for a massage.

When booking a massage with Purely Polished, all we ask is to ensure that you are clean and appropriate for our massage therapists to work on your body. Especially for appointments that include foot massages and full-body experiences,

Other things to note:

We advise our clients who get spray tans to acknowledge that a body massage may wear off. If booking a spray tan and a massage with Purely Polished, please ensure your spray tan is after your massage appointment.

We advise our clients to have little to no makeup when getting a facedown massage. This is to ensure that makeup is not rubbing against your face and to avoid having to apply a new layer of makeup to touch up post-massage appointments.

3. Check that you’ve added your special requests and requirements into your booking order.

Our Beauty & Wellness Professionals are in demand with complex schedules and appointments to travel to. If you’re looking to extend your massage appointment, want to add on more services to your session (add on foot massage, face/temple massage etc), to ensure a guarantee of your service requests, we highly recommend to request for this when booking in your appointment.

In saying that, our professionals are equipped to add on services during your appointment through the platform for any in the moment requests. However, we ask for understanding that time is a factor that your therapist may not be able to provide.

With being a mobile service, please ensure that you have added enough information about your booking preferences where you can. Things including:

• If you have a preference for either a male or female therapist,

• Prefer to not be undressed during your appointment (massage on top of clothing)

• A particular injury on your body (burns, cuts, bruises etc)

• Pregnant, or have just had a child

• Have children to check in on during the appointment

• Dry and sensitive skin,

• Live on the 5th storey, with no elevators only stairs

• Have little or no mobility,

Whatever the requirement, we’re here to help! Help us help you by providing us with the information we need!

If you have any other questions, reach out to your Purely Polished team!